‘Customers and clients never love a company until the employees love it first’, is an absolutely appropriate quote for how a business and its employees need to be able to enjoy work and understand what matters for clients in a way that means something positive to them. For long term businesses and financial growth, a working environment that promotes a good culture and respect between employees is a necessity for the success of any organisation. No business can afford to have unhappy employees as they are less productive and can spread this negativity to others in the workforce and also to the clients that they interact with.
In order to maintain good employee relations, a range of key factors need to be considered, including:
- Building and sustaining trust
- Communicate positively and openly
- Expect the best from your people at all levels
- Creating a team spirit
- Giving genuine recognition and appreciation for good work
- Understanding and accepting responsibility
- Providing a positive environment
A positive employee relation begins with good communication, clear expectations and ongoing focus on keeping the alignment between work and objectives clear and consistent.
Where performance is problematic, try giving positive reinforcement to encourage and motivate your employees and to foster team building to boost employee performance in areas where it is needed. Always identify the areas of weakness to provide support and additional guidance when required to improve productivity.
Regular and consistent feedback to employees and genuine consultation about potential areas for improvement and change at workplace health and safety can improve overall performance and also encourage a cooperative workplace effort and minimise and potential industrial disputation. To achieve great things in the market place, you must first build a great work place, and this starts with great employee relations.
HBA Consulting Blog 